USER AGREEMENT

Effective Date:

Entity: Nura Connect Private Limited, a company incorporated under the Companies Act, 2013 and having its registered office at ___________, Bangalore, India (“Company”, “Nura Connect”, “We”, “Us”, or “Our”).


1. Acceptance of Terms

This User Agreement (“Agreement”) governs your access to and use of the Nura Connect mobile application (“App”) and associated services for renting electric two-wheelers (“Vehicles”). By accessing or using the App, you agree to be bound by this Agreement and all policies referenced herein, including our Privacy Policy and Refund & Cancellation Policy.

2. Eligibility

you must be at least 18 years of age and hold a valid driving licence (as per applicable laws of India) to use or rent any vehicle through the App. The Company reserves the right to verify user credentials and deny access to users who do not meet eligibility requirements.

3. Services

Nura Connect operates as an online EV rental platform and aggregator. Through the App, users can:

  • View available electric two-wheelers across multiple OEMs and models.
  • Select a vehicle and rental plan (weekly/monthly) based on their requirements and geography.
  • Make payments, manage bookings, and track rental history.

4. Bookings & Payments

All bookings are made directly through the App and are subject to availability. Payment must be made via the in-app payment gateway. Security deposits, if applicable, are refundable upon successful completion of the rental period, subject to the vehicle and accessories (charger, helmet, etc.) being returned in good condition (normal wear and tear accepted).Refunds and cancellations will be governed by the Refund & Cancellation Policy, as referenced on the website and App.

5. User Responsibilities

Users shall:

  • Operate the rented vehicle responsibly and in compliance with traffic laws.
  • Not sublet, lend, or use the vehicle for illegal purposes.
  • Report any damage, theft, or accidents immediately to Nura Connect.
  • Return the vehicle, keys, and accessories at the end of the rental period as per instructions on the App.

Any damage beyond normal wear and tear will be chargeable.

All content, trademarks, designs, and software on the App are the sole property of Nura Connect. Users are granted a limited, non-exclusive license to use the App for personal, non-commercial use.

7. Privacy

Your personal and location data will be collected, used, and stored in accordance with our Privacy Policy, available on the website and App.

‍‍8. Limitation of Liability

Nura Connect shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use its services, including but not limited to loss of data or profits.

9. Termination

Nura Connect reserves the right to suspend or terminate your access to the App and services at any time for violation of terms, non-payment, or misuse.

‍‍10. Governing Law & Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of India. The courts at Bangalore, Karnataka shall have exclusive jurisdiction over all disputes arising out of or in connection with this Agreement.